Return Policy

Returns according to European Consumer Law? 

Please inform us by email at [email protected] or via the contact form at our website www.xeuber.eu/contacts  if you wish to return your consignment within 14 Calendar days according to the European consumer law. You will receive a return note and / or pick-up information by email. 

Product returns are entirely at the risk of the customer. Please use always traceable transport methods. Xeuber Ltd. is not liable for any transport damages or loss of consignment.  

Acceptation of the returned product shall be confirmed upon receipt and inspection of the goods at our warehouse and your payment shall be credited / paid back within 14 Calendar days after receipt and acceptation of the goods. Return of payments shall be via the same way the payment was received by Xeuber Ltd.  

We cannot accept hygiene articles without their original package nor with broken or damaged original packages. We can not accept damaged items or incomplete items 

Returns for warranty reasons.  

Please inform us by email at [email protected] or via the contact form at our website www.xeuber.eu/contacts  if you wish to return your consignment for warranty reasons. Please describe the error / issue for our pre-evaluation.  You shall receive a return note and / or pick-up information by email.  

Product returns are entirely at the risk of the customer. Please use always traceable transport methods. Xeuber Ltd. is not liable for any transport damages or loss of consignment.  

The warranty terms of the manufacturer shall apply. It will be to the manufacturer’s discretion to repair or replace the product. You will receive a return note and / or pick-up information by email.  

All shipping cost shall be charged to the customer in case the issue is found a non warranty issue.  

 

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